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By Michael Castrilli

The Vocabulary of Performance Management

My experience with performance management terminology is that various organizations use different ways to describe terms. For example, some organizations do not make distinctions between performance measures and targets or between measures and metrics.

You will notice, there is no universal description of the performance management terms discussed below, just some general guidelines and best practices. Like many parish management concepts the key is to ensure that you have defined and clarified terms.

To assist us in the process of reviewing terms, it may be helpful to think of these concepts in a flipped pyramid structure (Figure 1).   Each layer of the structure builds upon the other.

Performance Management Pyramid

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Filed Under: Church Performance Management

By Michael Castrilli

Budgets Are Not Good-Looking Shelf Documents

The one financial related shelf document I’d like you to have is our book, Parish Finance — otherwise, your church budget should be in your desk, not on your shelf! I am joking about the book, but not about the budget!

Tip 8: Keep the church budget at your desk, and not on a shelf!

Often, the budget is prepared, discussed, approved by a Finance Council or Vestry, and entered into the accounting system. After the fiscal year starts, budget reports are generated either monthly or worse, quarterly.

However, there is a problem. Budget reporting and review processes often miss the most important value-add that the budget brings to an organization. Along with being the plan for revenues and expenses, a budget should be used as an active management tool to review whether church finances are aligning to the pastoral priorities outlined in the budget development process.

The question I’d like you to consider is, “How is the budget used as a tool and not just a monthly revenue and expense report?”

Most budget reports show a series of columns that usually include at least the budget plan and actuals for a given time period. When budget management is merely mechanical, it loses the most important power of budgeting – helping you manage priorities!  

As the pastoral leader, I am not (necessarily) recommending that you need to check the budget every day, but, at least at regular intervals, answer the question, “Is the budget meeting the priorities we outlined when we created it?” 

Stay Tuned – More to come on this topic when we discuss budget execution and control in the coming weeks!

Questions/Comments? Email Mike Castrilli at mjcastrilli@gmail.com!

Click here for more tips brought to you by the Church Finance 30/30 Series!

Filed Under: Church Budget and Finance Tagged With: Church Finance Tips

By Michael Castrilli

The Budget is Not an Excuse

Tip 14, the budget is not an excuse and a picture of sainte chapelle chapel in Paris,France

“Sorry, it’s not in the budget.” This is not a terrible response in and of itself, the problem is when the budget is used often as a penalty stick or prison.

To some people, the budget is used as a weapon of passive aggressive destruction.

“Well, the church budget committee doesn’t meet until 2023. Sorry, you are out of luck.”

As we have discussed, budgets are not created for constraint, but to offer freedom. A budget is a management tool that allows you the freedom to connect resources to mission priorities. 

The budget is also not to be used as a weapon —  it is a plan that offers leaders and organizations the insights they need to make informed financial decisions. Yes, the budget offers parameters on how much you expect to receive and to spend. But, the budget is also a GPS to help direct you to your destination. However, as we all know, directions are only as good as the person driving. The driver must be able to adjust for conditions on the ground – weather, road closures, accidents. The budget can offer this flexibility.

In fact, the budget empowers effective decision-making by providing directions for saying “yes” or “no” as circumstances arise. But, the budget should never be used as a simple way to say “no”  because someone has not taken the time to establish priorities and create a resource plan that is collaborative, transparent, and reflects the needs of the organization.

When the budget is used as an excuse, leaders risk losing the trust, credibility, and morale of those they lead.

Developed and executed well, the budget is never a negative excuse — it’s a positive reality.

Read More Church Finance 30/30

Read Parish Finance: Best Practices in Church Management

Filed Under: Church Budget and Finance Tagged With: Church Finance Tips

By Michael Castrilli

Make Math Fun!

Tip 30, Conquer any fear of math and numbers and includes a picture of Villanova University Chapel in Philadelphia

Now we all know people that like numbers, and we know people that don’t like numbers!

For some, I think the love/hate relationship to numbers goes back to our early education. Remember in school when someone would ask the teacher, “How will I use [insert mathematic topic] in my life?” Most teachers provide a weak response, and my perspective is that people fear numbers because they have not been taught the potential positive impact numbers can offer in work and life. 

The first post of the Church Finance 30/30 Series was about the same topic, with a different slant – Budgets are about freedom, not constraint. The same can be said of numbers. Numbers are about freedom, not constraint!

The main point – we need to teach people how to use numbers to help and to inform decisions, not annoy people.

Finance is not all about numbers, but numbers are a critical input and output to finance. So, how do we connect the dots and help people enjoy, and not dread math?

The Wall Street Journal ran a great article, “How One Entrepreneur Conquered Her Math Fear” by Alexandra Samuel.

I think Entrepreneurs can be much like pastors managing a church — they may be a one-person show, with limited support, and a tremendous responsibility for ALL aspects of management — Finance, HR, Advertising, Marketing

Samuel outlines four ideas that I want to use to help you conquer your fear of math, and I will share my journey with numbers along the way.

Action 1: “Learn quantitative thinking with a passion project”

Samuel’s point is that you are not going to get confident with numbers if you’re not interested.

When I was a little boy, I had a teacher tell me, “Mike, you are not very good at math, you should focus on other subjects and be good at those subjects.” WHAT? This is a terrible thing to say to a kid. But, kids listen to their teachers, and I listened well. For a long time, I thought I was “bad” at math.

It wasn’t until my teacher in high school, Mrs. Donna Eichenlaub, helped me make the connection between numbers and something I WAS interested in – money. (As a side note, Mrs. Eichenlaub was so influential in my life that I dedicated my Parish Finance Book to her).

Mrs. Eichenlaub was the first to turn me on to a lifelong passion and career in numbers. I am no statistician, but the idea that numbers can bring insights into all aspects of life was amazing to me.

My passion project became — the stock market. I pretended I had $1,000 to invest, and “invested” that money in a few of my favorite companies – Starbucks, Nike, General Electric.

Each day after school, I would come home and check the stock price in the newspaper (Hey, I am not ancient, but it is true – the internet was not invented yet). Once I saw the share price for the day, I would calculate the gain or loss, the percentage increase or decrease from the time I bought the stock, and then I would predict where I thought the stock price would go. It was terrific. 

Ok – I have no idea how my fake portfolio ended up, but to this day I still love the stock market and calculate my stats!

What is your passion project? Remember, learning math does not have to start with church topics.

What are other things that excite you? Maybe you love sports — calculate baseball, basketball, football, hockey stats. Do you like cars — calculate MPG. Do you enjoy politics — calculate the number of pollsters that were correct versus incorrect in the 2020 election. The list is endless.

Action 2: “Find a question you’re desperate to answer with numbers”

Samuel writes, “There’s no better motivation for conquering your math phobia than a question that you are motivated about answering.”

What is your question that numbers could help you answer? Maybe you want to know how much collections have grown or declined over the last five years?

Once you have the numbers, you could think through other non-math factors like neighborhood demographics or personnel changes (like the appointment of a new pastor) that may have impacted collections. Numbers provide a great way to help you think through and find solutions to questions.

Action 3: “Recruit a mentor-humbly”

Push past your comfort zone and find someone to help you navigate the math waters. “Since you don’t want to make a recommendation, much less a decision, based on mistaken calculations or methodology…” get a mentor to help you check your work. Samuel adds that this person should be someone you can approach humbly and honestly.

In the church world, I have found church people get paranoid about others finding out what they don’t know. Don’t let this stop you; if you’re uncomfortable recruiting someone on the inside — like a member of the finance council — find someone on the outside. Maybe it is another pastor, a local CFO, or even a family member that you know is good with numbers. Trust me — there are plenty of people in the world that have made numbers their careers.

Action 4: “Get indignant about your math education”

You can do it! Allow this math journey to help you become a better leader. Instead of walking into a finance council meeting afraid of the financial statements, you can grow confident and comfortable. Be relentless in your pursuit of learning.

Action 5 – Have fun (I added this one!)

Fun? Enjoyable? Absolutely. I learned math the same way I learned the piano. Let me explain. I am a big fan of Elton John and loved the song, “Your Song.” So, I went out and bought a music book filled with Elton John’s music. I pounded away at the piano until I was able to play simple chords with my left hand, and the melody with my right hand. It was great, and soon enough, I felt great. Was I good? Not necessarily, but, was I comfortable? Absolutely. 

The same applies to math. Get comfortable and learn to enjoy the questions and see what solutions emerge.

There is only one person that can stop us from learning something new – us!

You learned how to ride a bike by riding, to drive a car by driving, to preach by preaching — now learn something new by trying!

It has been a pleasure to journey with you through these 30 days of 30 tips. Please share your thoughts, comments and questions with me at mjcastrilli@gmail.com.

Chapel at Villanova University
Chapel at Villanova University

Filed Under: Church Budget and Finance Tagged With: Church Finance Tips

By Michael Castrilli

Checks and Balances for Church

Tip 22, Segment financial duties for checks and balances. The picture includes a picture of the Communion of Saints Tapestries in the Los Angeles Cathedral

In some churches, one person counts the Sunday collection.

The same person deposits the collection funds with the bank and is then responsible for issuing all of the church’s checks.

And the same person is then responsible for reconciling the checkbook.

There are no checks and balances when one person performs all of these tasks. This system places too much temptation in their hands.

Segment Church Finance Duties

At every church, there needs to be segmentation of duties. That is, no one person should perform two consecutive functions in the financial chain of events.

Where possible, it is even preferable to have a separate person perform each of these tasks. Naturally, in a church with a small staff, that might not be possible. At a minimum, there should be rotating collection counting teams staffed by church volunteers and more than one person should be involved in depositing the collection. A different person should be charged with reconciling the checking account.

It is not just in the handling of collection funds where the segmentation of duties is important. In fact, it might be even more important, and the temptation to steal even greater, in the case of other church revenues such as church fundraisers, which are heavily cash-based.

Creating safeguards and internal controls for church finances is not about trust – it is about protection and accountability.

When you get pushback from those who may feel as if you are taking away some of their responsibilities, you can respond by saying, “This is not about trust, this is for your PROTECTION.”

Think about it this way – without strong internal controls, if the money goes missing, how are people protected? If there is no process, there is also no protection.

*Portions of this text come from Parish Finance: Best Practices in Church Management (New York: Paulist Press, 2016), Chapter 8.

Read Some of our Most Popular Church Finance 30/30 Tips
Church Budgets are about Freedom

Church Priorities + Budget = Results

Financial Transparency – Allow the Light to Shine

Potholes are in the Plan

Communion of Saints, Los Angeles

Filed Under: Church Budget and Finance Tagged With: Church Internal Controls

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